Raise and track issues
Maintenance Requests
Multi-channel intake, automatic assignment and SLA timers for everything residents raise — from a dripping AC to a formal complaint — with resolution documented and satisfaction measured.
Multi-channel intake
Portal, email, WhatsApp or phone — every request is categorised and prioritised on arrival.
Auto-assignment & SLAs
Requests route to the right team with SLA timers per category and escalation on breach.
Complaint escalation
Complaints carry severity classification, acknowledgement within 24 hours and a named resolution owner.
Resolution & CSAT
Closure requires documentation; a satisfaction survey follows every resolved request.
Ready to replace the chaos?
Schedule a demo and see the full platform mapped to your exact workflow.